Help Center » FAQs


We’ve compiled a list of frequently asked questions to help you get started with PromoPrep!

Can I try PromoPrep Premium before I buy?

You can indeed, with no credit card required! Sign up now and the first 30 days come fully loaded with everything we have to offer. Once your trial is over, if you would like to continue using PromoPrep you will be asked to enter your payment information.

Do you offer platform demos?

We’re happy to walk you through the platform, before or after creating an account. Users often find this helpful in understanding the tool’s functionality, or best practices for managing their marketing and promotions calendar. Simply fill out our demo request form to schedule a free demonstration.

How easy is it to get PromoPrep up and running?

Easy, since our interface is highly intuitive. Most users complete sign up and full account set-up in 10 minutes, but you’ll want to allow for more time to upload historical promos if that’s important to your team. As with any new tool, success comes when you get buy in from your team – so make sure they’re invited, actively participating, and reaching out to us for help when needed.

What qualifies as a “user” and why would I want more than one?

Individual users have access to your PromoPrep company account, each with their own username and password. Admins have the ability to set access levels and platform visibility at the users level, and each user can customize alerts or communicate with other users to more effectively manage the promo process.

What is PromoBuzz?

PromoBuzz is an in-platform communication and sharing tool design to help teams communicate around their calendar cadence. Access all promotion related conversations in one dedicated view of comments by promotion, with the ability to tag users and post attachments along the way.

What’s your cancellation policy?

We aim to make our fellow marketers happy, so we try to be flexible. In addition to providing a free Starter plan, you can cancel your Premium monthly plan at any time and won’t be billed for subsequent months. No hard feelings. If you’ve chosen to pre-pay for an annual subscription, you won’t be billed after that period expires should you cancel prior to renewal.

Do you offer agency or multi-account pricing?

We offer custom pricing to accommodate agencies or holding companies managing multiple brands. Request a consultation on the contact page.

What type of customer support do you offer?

PromoPrep is a self-service solution, but we’re here to help if issues arise! Please reach out via the online chat functionality or via the contact page if you have any questions, concerns, or just want to talk all things marketing.


Have another question? Contact us or message our support staff in the chat window in the bottom right of the screen to get started.


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